Returns & Exchanges

At Korg UK, we want you to be completely satisfied with your musical equipment, which is why we offer a 30-day return window for items in their original, pristine condition. Whether you have changed your mind or received a faulty unit, our dedicated support team is here to ensure a smooth resolution.

Return Process

• 1.
  Initiate Your Request

  Log into your account or contact our customer service team with your order number to request a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Item

  Securely pack the product in its original manufacturer packaging, including all cables, manuals, and accessories to avoid restocking fees.

• 3.
  Ship to Korg UK

  Affix the provided return label to your package and drop it off at an authorized courier point, ensuring you retain your tracking receipt.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned unit, your refund or exchange will be processed within 5 to 7 business days.